Post-sale support that drives loyalty
Your online store sells 24/7 but your customer support doesn't. Shoppers want to know where their order is, how to return a product, or resolve an issue — and they want it now. Rinqa handles every inquiry instantly, with no queues, no hold times.
"Where's my order?" accounts for 60% of your calls
Returns take days to process due to lack of support
Unanswered tickets piling up and generating negative reviews
Call spikes during Black Friday, sales, and holiday season
Rising support team costs without improving satisfaction
Connect your order system and the agent responds instantly: shipping status, return process, address changes, and escalates to your team only the cases that truly need it.
The customer provides their order number or email and gets the current status instantly: being prepared, shipped, out for delivery, delivered.
The agent walks the customer through step by step: return reason, generates the shipping label, and confirms the refund process.
Damaged product, wrong shipment, out of stock. The agent collects all the information and creates a ticket with full context.
Detects when an inquiry requires human intervention and escalates it with the full conversation context.
We connect via webhook or REST API to any order system. Native integrations with Shopify, WooCommerce and PrestaShop are on the demand list — if you use them, we prioritise them.
The same agent handles phone and webchat. Unified history per customer across channels.
80%
Inquiries resolved without a human
65%
Reduction in support tickets
-70%
Resolution time
+25pts
NPS after implementation
Online stores with high order volumes
Marketplaces with multiple sellers
Dropshipping with variable shipping times
Stores with customized products
B2B e-commerce with recurring orders
Today we connect to Shopify via webhook and REST API (orders, customers, products). The one-click native integration is on the demand list — if you need it, we prioritise it. Meanwhile all relevant data flows to the agent without friction.
Yes. It collects the reason, generates the return label, initiates the refund process, and keeps the customer informed of the status.
The agent automatically escalates to your human team with the full conversation context. Your team doesn't start from scratch.
Yes. Unlike a human team, Rinqa scales automatically. It doesn't matter if you get 10 or 10,000 simultaneous inquiries.
Connect your online store and start resolving inquiries automatically in minutes.
Guides and use cases tailored to this industry.
