E-commerce

Post-sale support that drives loyalty

Your online store sells 24/7 but your customer support doesn't. Shoppers want to know where their order is, how to return a product, or resolve an issue — and they want it now. Rinqa handles every inquiry instantly, with no queues, no hold times.

Try free for 14 days See how it works

Does your online store face this?

"Where's my order?" accounts for 60% of your calls

Returns take days to process due to lack of support

Unanswered tickets piling up and generating negative reviews

Call spikes during Black Friday, sales, and holiday season

Rising support team costs without improving satisfaction

Rinqa resolves 80% of inquiries without human intervention

Connect your order system and the agent responds instantly: shipping status, return process, address changes, and escalates to your team only the cases that truly need it.

Features for e-commerce

Real-time order tracking

The customer provides their order number or email and gets the current status instantly: being prepared, shipped, out for delivery, delivered.

Returns management

The agent walks the customer through step by step: return reason, generates the shipping label, and confirms the refund process.

Issue resolution

Damaged product, wrong shipment, out of stock. The agent collects all the information and creates a ticket with full context.

Smart escalation

Detects when an inquiry requires human intervention and escalates it with the full conversation context.

Platform integration

Compatible with Shopify, WooCommerce, PrestaShop, and logistics providers like UPS, FedEx, and DHL.

Unified voice + chat

The same agent handles phone and webchat. Unified history per customer across channels.

80%

Inquiries resolved without a human

65%

Reduction in support tickets

-70%

Resolution time

+25pts

NPS after implementation

Ideal for

Online stores with high order volumes

Marketplaces with multiple sellers

Dropshipping with variable shipping times

Stores with customized products

B2B e-commerce with recurring orders

Frequently asked questions

Does it integrate with Shopify?+

Yes. Native integration with Shopify, WooCommerce, and PrestaShop. Accesses orders, customers, and products in real time.

Can it handle full returns?+

Yes. It collects the reason, generates the return label, initiates the refund process, and keeps the customer informed of the status.

What about complex inquiries?+

The agent automatically escalates to your human team with the full conversation context. Your team doesn't start from scratch.

Does it handle demand spikes?+

Yes. Unlike a human team, Rinqa scales automatically. It doesn't matter if you get 10 or 10,000 simultaneous inquiries.